1. Refund Policies and Administration
1.1 Minimum Requirements.
We understand that refund policies vary depending on the type of event and the Organiser. Because of that, we provide flexibility for Organisers to post their own policies with respect to their events, so long as they meet the following minimum requirements:
(a) Refund policies must be posted on the applicable event page;
(b) “No refund” policies are permissible, but must be clearly identified as such and must otherwise comply with these minimum requirements;
(c) Refund policies (including “no refund” policies) must provide for a refund or other accommodation through which the Organiser will “make good” on its obligations to Consumers for failure to provide the advertised goods and services (e.g., event cancellation).
(d) Refund policies (including cash or credit refunds) must comply with all applicable local, state, provincial, national and other laws, rules and regulations, including all requirements imposed by Card Schemes or Alternative Form of Payment Frameworks (each as defined in the Merchant Agreement);
(e) Refund policies must include specific instructions on how to obtain a refund, including how, when and where to direct a refund request;
(f) Refund policies may not be changed retroactively or to otherwise impact Consumers’ entitlement to relief in connection with purchases made prior to the date of such change and its posting to the applicable event page, unless such changes operate to place impacted Consumers in an equal or better position as they were under the policy in place at the time of purchase. For example, where an Organiser has posted a policy under which refunds may be obtained if requested in a specified method or time period, such Organiser may not transition to a “No refunds” policy with respect to any purchase already made at the time of such attempted transition. However, where an Organiser has posted a “No refunds” policy, such Organiser may transition to a policy that allows for refunds with respect to any purchase already made as of the time of such transition;
(g) Refund policies must set out a specific time frame within which refund requests will be responded to, which should not exceed five (5) business days for a first response; and
(h) Refund policies must otherwise be fair and reasonable.
If a refund policy is not posted or does not meet these minimum requirements set forth above, Global Entries Online may (but has no obligation to) modify such refund policy such that it meets these minimum requirements. Such modification may take the form of prospectively making changes to the Organiser's posted refund policy on the applicable event page or retroactively applying such changes at the time of a dispute, chargeback and/or refund request.
1.2 Refund Process.
In order to initiate a refund request, Global Entries Online instructs Consumers to contact the Organiser directly. If no contact information is listed, Global Entries Online instructs the Consumer to send us an email on firstname.lastname@example.org. Organiser agrees to administer its refund policy in accordance with the terms set forth on the applicable event page and the minimum requirements set forth in Section 1.1 above.
When a Consumer requests a refund and the Organiser does not respond by either refunding or denying the request after five (5) days, Global Entries Online may, in its sole discretion, execute the refund on behalf of the Organiser and collect such sums directly from the Organiser.
1.3 Global Entries Online Review.
In the event that Organiser fails to
Global Entries Online will review the facts and circumstances and determine at its sole discretion whether or not a refund is due from the Organiser in accordance with the applicable refund policy and the minimum requirements set forth above. Global Entries Online will endeavor to complete its review within forty-five (45) days of being contacted by the Consumer. Consumers should note that if an Organiser has selected a facilitated payment method such as cash or Cheque for an event, Global Entries Online will not have control of the funds and refund may not happen. Assuming all other criteria are met, Global Entries Online also must be able to successfully complete the refund to the Consumer’s payment card account used for the underlying purchase. In the event that the Consumer’s credit or debit card issuing bank declines the refund, Global Entries Online may not be able to complete the refund to the Consumer. All determinations by Global Entries Online with respect to these Refund Policy Requirements, including without limitation the orders to be refunded and the size of any refund, shall be final and binding on both Organiser and Consumer.
2. No Insurance or Guarantee
These Refund Policy Requirements are not intended to be and do not constitute an offer to insure the performance of or to guarantee the performance of any Organiser and are not a guarantee that refunds will be issued in any given situation.